Training Effective Communication Skills (English)

After this training you will:

• Listen actively and encourage interaction
• Give and receive feedback effectively
• Have gained insight in communication styles and interactive patterns
• Present your message in a clearer, concise and compelling way

Audience

This training is developed for all professionals who wish to communicate more convincingly, authentically and with greater impact.

Approach

This interactive training focuses on putting learned skills into practice. You will work with a training actor and experiment with the skills necessary to improve your daily communicative routine. The trainer demonstrates helpful tips and techniques that encourage effective communication. Participants share experiences and best practices.

Throughout the entire training trajectory, our online learning platform (e-Connect) will be available. Here you will find extra exercises, information and the means to communicate with the trainer and share experiences with other participants.

High Impact Performance

This training is based on the High Impact Performance approach. Under the guidance of an experienced trainer, a training actor will help you to translate your learnings into concrete communicative behavior. The training actor creates a realistic real-life situation by portraying the behavior you find challenging in your (work)setting. Several proven theater-based techniques invite you to experiment with new behavior and discover your best way to deal with this behavior. This powerful training method helps you to take the step from gaining insight towards developing effective behavior and skill. It enables you to boost your effectivity by expanding your behavioral repertoire.

Related training programs

• Training Presentation Skills

Study advice

Are you uncertain whether this program is for you? Feel free to contact us. You can reach our study advisor at 035 – 6 956 200.

Klassikaal

Je volgt de bijeenkomsten uit dit programma klassikaal op een locatie naar keuze. Omdat je binnen een groep veel van elkaar leert, bieden we je een alternatieve locatie aan wanneer er voor jouw voorkeurslocatie onvoldoende aanmeldingen zijn. Onze leslocaties zijn gevestigd door heel Nederland. Voor meer informatie over onze opleidingsvarianten, zie de pagina Opleidingsvarianten op onze website.

Program

Your communication style

• The 4 styles of communication
• Your style of preference and how to use it
• Style flexibility: bridging the gap

Active listening skills

• Difference between hearing and listening
• Summarizing and probing
• Assertive communication
• Switching between levels of communication
• Meta-communication

Communication solutions

• Setting your conversation objective
• Giving and receiving feedback
• Dealing with differences
• Non-verbal communication
• Use of voice, posture and intonation
• Emotions and interaction